Terms Of Use

1. Our Services and Accounts

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  Service Description: AI Workforce provides an online platform where you can deploy and manage AI-driven "digital workforce" agents to assist with sales, marketing, support, and other tasks. The Services are provided entirely through our website and cloud-based software – there are no physical deliverables. You will access the Services via a secure login account on our website. As part of onboarding, our team will provide guidance and training on how to use the platform, but ongoing use of the Services is digital and self-directed.

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  Account Registration: To use AI Workforce, you must create an account. When registering, you agree to provide accurate, current, and complete information. Keep your login credentials confidential and do not share them. You are responsible for all activity that occurs under your account. If you believe your account has been compromised, notify us immediately at team@aiworkforce.co.uk.

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  Eligibility: The Services are intended for users who are at least 18 years old. By using the Services, you affirm that you are 18 or older. You also affirm that you are not barred from using our Services under any applicable laws (for example, you are not on any trade sanctions or prohibited persons lists).

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  Onboarding and Support: We will make reasonable efforts to assist you in getting started with the platform. This may include a virtual introduction or demo session and guidance on how to configure and use your AI agents. Ongoing support is available via email at team@aiworkforce.co.uk. While we help you get started, you are ultimately responsible for how you use the platform and configuring the AI agents to suit your needs.

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  No Free Trial: AI Workforce does not generally offer free trial periods. Any demonstration or free evaluation of the platform (for example, a guided demo during a virtual meeting) is provided solely for your evaluation and does not constitute granting you a license to use the Services beyond that demonstration. Full access to the Services requires entering into a paid subscription or purchase as described below.

2. Purchases, Fees, and Payment

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  Subscription Plans: Access to the core Services requires a paid subscription or purchase of a service plan. The features, limits, and pricing of your plan will be as outlined on our website or in a separate order form or contract. By signing up for a paid plan, you agree to pay all applicable fees for that plan, as described at the time of purchase.

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  Billing and Payment: Fees will be billed in advance (e.g., monthly or annually) or as otherwise agreed. You must provide a valid payment method (such as credit card or bank details) and authorize us (or our payment processor) to charge it for the subscription fees and any applicable taxes. If your payment method fails or your account is past due, we may suspend or terminate your access to the Services after providing notice and an opportunity to cure the payment failure. All fees are in GBP (British Pounds) unless stated otherwise, and are non-refundable except as required by law or expressly provided in these Terms.

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  Changes to Fees: We may change our subscription plans and pricing. Any fee changes will be effective only after we provide you notice (e.g., by email or on our site) and will apply upon your next renewal or upgrade. If you do not agree with fee changes, you may need to cancel your subscription before the new fees apply.

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  Taxes: Unless stated otherwise, our fees do not include any taxes, levies, or duties such as VAT, sales tax, or similar governmental charges. You are responsible for any such taxes applicable to your purchase, and we may charge tax in jurisdictions where we are required to do so.

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  No Refunds: No free trials are offered, and all payments are final. If you cancel your subscription or if we terminate it due to your breach of these Terms, you will not be entitled to a refund for fees already paid, except where required by law. We reserve the right to offer refunds, discounts, or credits in select circumstances at our sole discretion, but any such case is unique and does not obligate us to do so in the future.

3. Cancellation and Termination

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  Cancellation by You: You may cancel your subscription or account at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing period unless otherwise stated. You will retain access to the Services until the end of the period for which you have paid, after which your access will be downgraded or terminated. Please note that canceling your account will generally delete or disable access to the data and content in your account (unless we are required to retain it by law). Be sure to export or back up your data before canceling if you need to preserve it.

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  Termination or Suspension by Us: We may suspend or terminate your access to the Services (in whole or in part) immediately if: (a) you breach any of these Terms; (b) your use of the Services violates any law or regulation or is causing harm to us or others; or (c) we are required to do so by a court order or government request. In non-urgent situations, we will aim to provide you with notice of the breach and a reasonable opportunity to remedy it before terminating. We may also suspend the Services if payment is overdue as described in Section 2.2.

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  Effect of Termination: Upon termination of your account for any reason, your right to use the Services will cease. We will have no further obligation to provide the Services to you. Any fees paid in advance are non-refundable (except as required by law). Termination of the Services will not relieve you of any obligation to pay any accrued fees or costs or indemnification obligations, and any provisions of these Terms that by their nature should survive termination (such as ownership, indemnities, disclaimers, limitations of liability, and governing law) shall survive.

4. Permissible Use and Restrictions

You are granted a limited, non-exclusive, non-transferable right to access and use the AI Workforce Services for your internal business purposes (or personal use, if you are an individual consumer using the Services for personal productivity) and in accordance with these Terms and applicable law. You agree not to misuse the Services. In particular, you will NOT do any of the following:

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  Unauthorized Access: Attempt to access the Services or any accounts or data within the Services that you are not authorized to access. You will not probe, scan, or test the vulnerability of any system or network used by our Services, nor breach any security or authentication measures.

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  Circumvent or Reverse Engineer: Decompile, disassemble, reverse engineer, or otherwise attempt to discover or derive the source code, underlying ideas, algorithms, or architecture of the platform. Likewise, you may not copy, modify, or create derivative works based on any part of the Services, including the user interface, without our prior written permission.

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  No Scraping or Data Mining: Use any robot, scraper, crawler, script, or other automated means to collect information or data from the platform, or to otherwise systematically retrieve data or content from the Services, whether to create a collection, database, directory, or otherwise. You also agree not to interfere with or disrupt the integrity or performance of the platform, for example by imposing an unreasonable load through automated usage.

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  Prohibited Content and Activities: Use the Services to transmit, store, or distribute any content or engage in any activity that is illegal, harmful, fraudulent, infringing, defamatory, obscene, harassing, or otherwise objectionable. This includes (but is not limited to) using the platform to send unsolicited mass communications ("spam"), to harass or harm individuals or organizations, or to violate privacy rights or any law (such as data protection and anti-spam laws). You are responsible for ensuring that your use of AI Workforce (including any outreach or communications sent by our AI agents on your behalf) complies with all applicable laws and regulations.

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  Competitive Use: Use the Services in any way to build a competing product or service, or for any purpose that is to our commercial disadvantage. For example, you must not use the Services to benchmark our platform or to copy our features, design, or user interface for competitive purposes. Similarly, you may not resell, lease, or provide access to the Services to any third party (other than users authorized under your account) without our consent.

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  Intellectual Property Misuse: Remove or alter any copyright, trademark, or proprietary notices on the platform. You must not use, display, or mirror our website or Services, or any of their components (including software, text, images, or layout) except as allowed by these Terms. You also will not upload or introduce any virus, malware, or harmful code into the Services.

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  Impersonation and False Statements: You will not impersonate any person or entity, or misrepresent your affiliation with a person or entity, when using the Services. You agree not to mislead us or other users, and not to submit false reports or complaints to our support channels.

If you are unsure whether an intended use or action is permitted, please contact us beforehand. We reserve the right to investigate any suspected breach of this Section 4 and may suspend or terminate your account for any prohibited activities.

5. Intellectual Property Rights

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  Our Intellectual Property: All rights, title, and interest in and to the Services, including all software, code, technology, inventions, algorithms, database structures, user interfaces, contents, logos, trademarks, and service marks ("Our IP"), are owned by or licensed to AI Workforce (or its parent company, affiliates, and licensors). The structure, organization, and underlying data models of the platform and AI agents are proprietary to us. Except for the limited use rights expressly granted to you in these Terms, we retain all Intellectual Property Rights in the Services. Nothing in these Terms transfers any ownership of Our IP to you. You may not use our trade name "AI Workforce," our logos, or any of our trademarks without our prior written consent, except as necessary to identify the Services for legitimate purposes or as permitted by law.

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  License to You: Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services during the term of your subscription, solely for your own internal use and in accordance with the intended functionality of the platform. This license will terminate upon termination or cancellation of your account.

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  Your Data and Content: You retain ownership of all content, data, or materials that you upload or submit to the Services ("Customer Data"), as well as any results specifically generated for you by the AI agents using your Customer Data (for example, a contact list generated from your input, or content produced based on your training materials), subject to any rights of third parties in such output. We do not claim ownership of your Customer Data. You represent and warrant that you have all necessary rights and permissions to provide the Customer Data to us and to use it with the Services, and that none of your Customer Data will violate any law or infringe any rights of others (for example, you won't upload data that you have scraped or obtained illegally, and you won't provide copyrighted material that you have no right to use). By using the Services, you grant us a permission and license to use, process, host, and otherwise handle your Customer Data for the purposes of providing the Services to you. This includes, for example, storing the data on our systems, analyzing it through our AI models as instructed by you, and displaying or transmitting results to you. We will only use your Customer Data to operate and improve the Services and as otherwise permitted by our Privacy Policy or your instructions. We will not share your Customer Data with third parties except as needed to provide the Services (e.g., cloud hosting providers, integrated third-party tools) or as required by law.

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  AI Outputs: The Services involve generative or autonomous AI agents that may produce content or take actions on your behalf (such as sending emails or making calls, creating marketing content, or answering support questions). You are responsible for reviewing and overseeing the outputs and actions of the AI agents operating in your account. While the AI is designed to assist you, it is not infallible. You should supervise important communications or decisions made by the AI and ensure they meet your requirements and comply with law. We do not claim ownership of specific outputs the AI generates for you from your inputs or instructions; those outputs are for your use. However, note that the AI models and all underlying algorithms remain Our IP. We also reserve the right to use any general learnings, feedback, or improvements derived from how the AI is used (in anonymized form) to improve our Services for all users, in accordance with our Privacy Policy.

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  Feedback: If you provide us with any suggestions, ideas, or feedback about the Services ("Feedback"), you agree that we may use and exploit the Feedback freely and for any purpose, without restriction or compensation to you. Feedback is not considered confidential information, and we may incorporate it into our products or services.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and processing of personal information through the Services is described in our Privacy Policy (please refer to our separate Privacy Policy document, which is hereby incorporated into these Terms by reference). By using the Services, you agree to the practices in our Privacy Policy, including the transfer of your personal data to our servers and third-party processors as needed to provide the Services.

If you are an individual in the UK, European Economic Area (EEA), or other regions with data protection laws, we will handle personal data from you or your contacts in compliance with applicable data protection regulations (such as the UK Data Protection Act and EU GDPR). You may need to ensure you have proper consent or another legal basis for any personal data of third parties (e.g. contact leads) that you have the AI agents process or contact on your behalf. You are responsible for the legality of the data you provide to the platform and the messages or content the AI sends out under your instruction.

We implement industry-standard security measures to protect your data within our Services. However, no system is 100% secure. You are responsible for maintaining the security of your account credentials and for any actions taken on your account. Please notify us promptly of any unauthorized access or suspected breach of your account.

7. Confidentiality

During your use of the Services, either you or AI Workforce may disclose or learn information that is confidential ("Confidential Information"). For example, your Customer Data, business plans, or non-public technical information about our platform could be considered Confidential Information. Each party agrees that it will: (a) use the other party's Confidential Information only for the purpose of providing or using the Services under these Terms, and (b) not disclose the other party's Confidential Information to any third party without the discloser's consent, except to that party's own employees, contractors, or advisors who need to know it for the above purpose and are bound by confidentiality obligations.

Confidential Information does not include information that is or becomes publicly available without breach of these Terms, is independently developed by the receiving party without reference to the confidential info, or is lawfully obtained from a third party not under a confidentiality obligation. If we are required by law or court order to disclose your Confidential Information, we will attempt to give you notice (if legally allowed) so you can seek a protective order.

We understand that our platform may become a critical part of your business process and that your data is sensitive. Likewise, you may learn details about how our AI system works. Both parties agree to handle each other's Confidential Information with reasonable care and to take customary steps to prevent unauthorized disclosure.

8. Third-Party Services and Integrations

AI Workforce integrates with or uses third-party services and data sources to function (for example, our platform may connect to your LinkedIn, Google, CRM systems, use third-party APIs like RocketReach or other databases, etc.). If you choose to connect or use any third-party accounts or services through our platform, you are responsible for complying with those third parties' terms and policies. We do not control and are not responsible for third-party services or content. Your use of third-party features may be subject to additional fees or terms (for example, a third-party API might require its own subscription).

We cannot guarantee the continued availability of any third-party integration and may disable or modify integrations if the third party ceases to make the service available or if you or we are in violation of the third party's terms. If a third-party service used by the platform is discontinued or significantly changes, we will try to inform you and work to find alternatives, but we are not liable for any loss or damage arising from third-party changes or downtime.

Our website or Services may also include links to third-party websites or resources that are not operated by us. These links are provided for your convenience only. We do not endorse and are not responsible for the content or practices of any third-party websites. If you decide to visit or use any third-party sites or services, you do so at your own risk and should review their terms of use and privacy policies.

9. Service Updates and Availability

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  Modifications to Service: We are continually improving the AI Workforce platform and Services. We reserve the right to add, modify, or remove features or functionalities of the Services at any time. We will endeavor to notify you of major changes that may significantly impact your use (for example, if we discontinue a core feature or change how an AI agent works), but minor changes or bug fixes may be deployed without notice. Any new features or services that we introduce will be subject to these Terms, unless we specify otherwise. We also reserve the right to discontinue the Services (in whole or in part) or to shut down the platform, but if we do so and you are a paying customer, we will provide as much advance notice to you as reasonably practicable along with instructions on how to retrieve your data.

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  Downtime and Availability: We strive to keep the Services running smoothly and available 24/7, but we do not guarantee uninterrupted service. The platform may occasionally be unavailable for scheduled maintenance, upgrades, or emergency repairs, or due to failures of equipment or telecommunications. We will try to schedule planned maintenance during low-usage hours and notify you in advance when possible. However, you acknowledge that the Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications. We are not liable for any unavailability of the Services, but if we experience extended unforeseen downtime, we will work diligently to restore service and keep users informed.

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  Beta Features: From time to time, we may offer you the opportunity to try "beta" or pilot features that are in development or testing. Such beta features are provided on an experimental basis without any warranties and may be modified or discontinued at our discretion. We welcome feedback on beta features, but their reliability and performance are not guaranteed. We may also impose limits on beta features or require you to agree to additional terms before using them.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. To the fullest extent permitted by applicable law, AI Workforce disclaims all warranties, express or implied, in connection with the Services and your use thereof. This includes, but is not limited to:

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  Implied Warranties: We do not make any specific promises about the results you may achieve using the Services or the accuracy, reliability, or correctness of any outputs generated by our AI agents. We specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

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  No Guarantee of Outcomes: While our platform aims to help you with sales, marketing, support, or other tasks, we do not guarantee any particular outcome (for example, we cannot guarantee you will achieve any specific number of leads, sales, or productivity improvements). Any success stories or efficiency gains mentioned in our materials are illustrative only.

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  AI Limitations: You acknowledge that AI technologies are evolving and may sometimes produce incorrect or suboptimal results. AI Workforce does not warrant that the AI agents will operate error-free or without interruption, or that they will meet all of your expectations. It is your responsibility to supervise and review important communications or content produced by the AI agents.

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  No Technical Warranty: We do not warrant that the Services will be secure, uninterrupted, always available, or free of errors, viruses, or other harmful components. While we have implemented security measures and will try to promptly address any issues, we cannot guarantee that no bugs or vulnerabilities will occur.

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  Third-Party Services: We make no warranty or guarantee regarding any third-party services, websites, or content that you access through our platform. We merely facilitate connections or integrations for your convenience and do not endorse or assume any liability for third-party actions or content.

Some jurisdictions do not allow the exclusion of certain warranties. If you have rights under local law that cannot be waived or disclaimed, nothing in these Terms will affect those mandatory rights. In such cases, our warranty disclaimers apply to the maximum extent permitted by law.

11. Limitation of Liability

To the extent permitted by law, AI Workforce's liability to you is limited. We (and our directors, officers, employees, agents, and affiliates) will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, business, goodwill, data, or use, arising out of or related to your use of (or inability to use) the Services, even if we have been advised of the possibility of such damages. This disclaimer of liability applies to any damages resulting from:

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  Your use or misuse of the Services,

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  Any interruption, suspension, or termination of the Services,

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  Any errors or inaccuracies in the Services or outputs,

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  Unauthorized access to or alteration of your data or transmissions,

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  Or any other matter relating to the Services.

Our total aggregate liability for any and all claims arising under or related to these Terms or your use of the Services shall be limited to the amount you have paid us for the Services in the twelve (12) months prior to the claim (or, if greater, GBP £100). If you have not paid any amount (for example, if you are using a free or demo service when applicable), our total liability shall not exceed GBP £100.

Nothing in these Terms shall limit or exclude our liability for gross negligence, willful misconduct, fraud, or any other liability that cannot be excluded or limited under applicable law (such as liability for death or personal injury caused by our negligence, in jurisdictions that do not allow such exclusion).

Because some jurisdictions do not allow the exclusion or limitation of liability for certain damages, the above limitations may not apply to you fully. In such cases, our liability is limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless AI Workforce and its officers, directors, employees, and agents, from and against any and all third-party claims, liabilities, damages, losses, or expenses (including reasonable legal fees) that arise out of or relate to: (a) your use of the Services (including any actions taken by your AI agents or content generated at your instruction); (b) your breach of these Terms or violation of any applicable law or regulation; (c) your Customer Data or any content you or your AI agents send or create, including claims that such data or content infringes or misappropriates the intellectual property, privacy, or other rights of a third party; or (d) your negligence or willful misconduct.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations). In that case, you agree to cooperate with our defense of those claims and you may not settle any such claim without our prior written consent.

This indemnity obligation will survive any termination of your account or these Terms.

13. Governing Law

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales (United Kingdom), without regard to its conflict of law principles. We choose UK law as our governing law because AI Workforce is based in the UK, even though we plan to offer our Services globally.

International Use: We make no representation that the Services are appropriate or available for use in all locations. If you choose to access or use the Services from outside the UK, you do so at your own initiative and are responsible for compliance with any local laws. You must not use the Services if such use would be illegal in your jurisdiction. You are responsible for obeying all applicable laws in your jurisdiction while using our Services, including but not limited to privacy, data protection, and communication laws.

Consumer Rights: If you are using the Services as a consumer (not in the course of a business) in a jurisdiction that provides you certain mandatory rights (such as consumer protection laws in the UK, EU, or certain U.S. states), some of the provisions in these Terms may be limited in their applicability to you. Nothing in these Terms is meant to limit your non-waivable statutory rights. For example, UK consumers may have certain cancellation or warranty rights that cannot be excluded; these Terms operate in addition to those rights and not in place of them.

14. Dispute Resolution

We encourage you to contact us first if you have any issue with the Services, as most concerns can be resolved quickly and informally. You can reach our support team at team@aiworkforce.co.uk to discuss any complaints or disputes.

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  Negotiation: In the event of any dispute arising between you and AI Workforce, we both agree to attempt in good faith to resolve the dispute informally by notifying the other party of the dispute and discussing it via email or phone. If we cannot resolve the dispute within a reasonable time (not to exceed 30 days), then either party may pursue formal legal action as outlined below.

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  Jurisdiction: Subject to any mandatory arbitration clause or applicable consumer law, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of the Services. You and we each consent to the personal jurisdiction of such courts. If you are a consumer residing outside the UK, you may also be entitled to bring actions in your local courts under applicable consumer protection laws.

15. Miscellaneous

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  Entire Agreement: These Terms (along with any Order Form or subscription agreement and our Privacy Policy) constitute the entire agreement between you and AI Workforce regarding the Services and supersede any prior agreements or understandings (whether written or oral) relating to the same subject matter. Any additional or different terms proposed by you (for example, in a purchase order) are rejected unless expressly agreed to in writing by an authorized representative of AI Workforce.

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  Changes to Terms: We may modify these Terms as stated in the introduction. If you object to any changes, your sole remedy is to stop using the Services and cancel your account. The most current version of the Terms will be available on our website, and it is your responsibility to review them periodically.

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  No Waiver: Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or of the right to enforce it in the future. Any waiver of any term must be in a signed writing by an authorized representative of AI Workforce to be effective.

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  Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect. The invalid provision shall be deemed modified to the least degree necessary to remedy the invalidity while retaining as much of the parties' intent as possible.

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  Assignment: You may not assign or transfer these Terms or any of your rights or obligations under them, whether by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms (in whole or in part), including any rights and obligations, to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets relating to the Services, and you consent to such assignment. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

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  No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights. No person or entity other than you and AI Workforce (and permitted successors/assigns) shall have any right to enforce any term of this agreement.

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  Relationship of the Parties: You and AI Workforce are independent contractors, and nothing in these Terms shall be construed to create a partnership, joint venture, franchise, or agency relationship. You do not have any authority to bind AI Workforce in any way.

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  Force Majeure: We will not be liable for any failure or delay in our performance of any obligation under these Terms if the failure or delay is due to events beyond our reasonable control, such as natural disasters, acts of government, war, terrorism, labor disputes, internet or utility failures, or any other force majeure event.

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  Communications and Notices: AI Workforce may send you information and notices about the Services (such as changes, updates, or alerts) electronically, for example via email to the address associated with your account or by posting on our website or within your account dashboard. You are deemed to have received these notices at the time they are sent or posted. If you have any questions or need to send us legal notices or other communications, please contact us at team@aiworkforce.co.uk. We may also provide an address for physical mail upon request for formal legal notices.

16. Contact Us

If you have any questions about these Terms or the Services, or need to reach out to AI Workforce for any reason, you can contact our support team at team@aiworkforce.co.uk. We will be happy to assist you.

By using or continuing to use AI Workforce, you acknowledge that you have read, understood, and agree to these Terms of Use. Thank you for trusting AI Workforce as your AI-powered digital workforce platform. We look forward to helping you augment your team with our AI agents in a secure and compliant manner.