AI Workforce is an AI-powered platform. This notice explains how our AI agents work, what decisions they make, how humans remain in control, and what rights you have if you have been contacted by one of our agents. We publish this notice in the interests of transparency and in anticipation of developing AI regulation in the UK and EU.
1. What We Mean by AI Agents
Our platform deploys AI agents, which are software systems that use large language models (LLMs), speech-to-text (STT), text-to-speech (TTS), and automation tools to carry out tasks on behalf of our customers. These tasks include sending emails, making phone calls, building lead lists, creating content, and managing outreach campaigns.
Our AI agents do not make autonomous decisions that significantly affect individuals in a legal or similarly significant way. They perform defined, bounded tasks configured and controlled by our customers. A human is always the authorising party behind any campaign or communication.
2. Our AI Agents
| Agent | What It Does | Human Oversight | Data Used |
|---|---|---|---|
| Outbound Email Agent | Drafts and sends personalised outreach emails | Customer reviews and approves campaigns before sending | Contact names, company, email address |
| AI Voice Agent | Makes outbound sales calls and books appointments | Customer configures scripts and call rules in advance | Name, phone number, company |
| LinkedIn Outreach Agent | Sends connection requests and messages on LinkedIn | Customer controls messaging sequences and limits | Public LinkedIn profile data |
| Lead Enrichment Agent | Finds and verifies business contact details from public sources | Customer reviews enriched data before use | Company name, job title, public contact details |
| Campaign Manager | Manages multi-channel outreach sequences and follow-ups | Customer sets campaign parameters and can pause at any time | Contact and campaign engagement data |
| Content Agent | Creates blog posts, brochures, social content, and email copy | Customer reviews and approves all content before publishing | Customer-provided brand guidelines and inputs |
| Inbound Call Agent | Answers inbound calls and routes or responds to enquiries | Customer configures call flows and escalation rules | Caller name, number, enquiry content |
| Meeting Note-Taker | Joins calls to record, transcribe, and summarise meetings | Customer activates per meeting with participant awareness | Audio and transcript of calls |
3. How Our AI Makes Decisions
What the AI Decides
Our AI agents make low-level operational decisions such as how to phrase an email, when to follow up, which data fields to populate, or how to respond to a question on a call. These decisions are shaped by the instructions and parameters set by our customers.
What the AI Does Not Decide
Our AI agents do not decide who to contact. That decision is made by our customers when they configure their campaigns and upload or approve lead lists. Our agents do not make credit decisions, hiring decisions, or any other decisions that carry legal or significant personal consequence.
How Decisions Are Made
Our agents use large language models from leading AI providers to generate text and speech. These models are trained on large datasets and produce outputs based on probability and pattern matching. They do not have intent, beliefs, or independent goals. Outputs can occasionally be inaccurate, which is why human review is built into our platform workflows.
4. Human Oversight
Every AI agent on our platform operates within parameters set and controlled by a human customer. Customers can:
- Pause or stop any campaign or agent at any time
- Review and approve content before it is sent
- Set limits on outreach volumes, timing, and messaging
- Configure escalation rules to route interactions to a human
- Export and audit all activity logs
AI Workforce does not operate agents autonomously without customer configuration. We do not initiate outreach on our own behalf using our agents against third parties.
5. Data Used by Our AI
Our AI agents process data provided by our customers, including contact lists, campaign briefs, brand guidelines, and CRM data. For lead enrichment, agents may also access business contact information from publicly available sources such as company websites, professional directories, and public social media profiles.
We do not use special category data (such as health, political, or religious information) in any AI agent workflow. We do not use personal data to train our AI models in an identifiable form. Any model improvement uses anonymised, aggregated signals only.
6. AI Calling Disclosure
Our AI Voice Agent makes outbound phone calls on behalf of our customers. In accordance with best practice and applicable law, calls made by our AI Voice Agent are disclosed as AI-assisted at the start of the call. Prospects are given the opportunity to speak to a human or to opt out of further contact.
Call recordings and transcripts are handled in accordance with our Privacy Policy. Customers are responsible for ensuring they have the legal basis to make calls to the numbers they provide.
7. Your Rights if You Have Been Contacted
If you have received a communication from an AI Workforce agent on behalf of one of our customers and you wish to:
- Opt out of further contact — reply to the message or call with a clear opt-out request. We maintain a suppression list and will honour it immediately
- Request deletion of your data — contact us at team@aiworkforce.co.uk
- Find out more about why you were contacted — contact us and we will provide information about the data source and legal basis used
All opt-out and data requests are processed in accordance with our Privacy Policy and UK GDPR. We respond within one month.
8. Accessibility Statement
AI Workforce is committed to making our website accessible to all users, including those with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.
What We Are Doing
- Using clear, plain language throughout our website and documentation
- Ensuring sufficient colour contrast between text and backgrounds
- Providing text alternatives for non-text content where applicable
- Structuring pages with clear headings and logical reading order
- Ensuring forms and interactive elements are keyboard navigable
Known Limitations
Our website is continuously being improved. Some third-party tools and integrations embedded in our platform may not fully meet accessibility standards, as these are outside our direct control. We are working with our technology partners to address these where possible.
Feedback and Contact
If you experience any accessibility barriers on our website or platform, or if you need content in an alternative format, please contact us at team@aiworkforce.co.uk. We will respond within 5 business days and work to accommodate your request.
This statement was last reviewed in February 2026 and will be updated as improvements are made.
team@aiworkforce.co.uk | aiworkforce.co.uk
AI Workforce Ltd | Company No. 16977702 | 3rd Floor, 86-90 Paul Street, London, EC2A 4NE